Platform disruptions (disconnects, freezes, VPS outages): what happens?

Program Instant Funding One Phase Two Phase
Severity Important

TL;DR

If MT5 freezes, rules don’t freeze with it. Drawdown still applies. If it’s a real PropXP-side outage, we’ll fix damage, but you’ll need evidence.

How it works

  • Your equity can move while your screen is dead. Daily/max loss still applies.
  • A VPS reduces downtime risk, but it’s not a magic shield against all evil.
  • If there’s a major server outage on our side, PropXP can correct the impact, but we verify using logs/data, so submit a proper ticket.
  • Execution/latency depends on infrastructure + internet connection; delays happen in trading, you should be prepared.

Common gotchas

  • “My internet died” is on you (and your sizing).
  • If your position needs constant babysitting, your strategy is actually “hope + Wi-Fi” and it may earn you a breach instead of a passing certificate.
  • Planned maintenance exists (and platforms can be temporarily inaccessible), so don’t run oversized risk into known maintenance windows.
  • Best defense is boring: hard SL/TP, sensible size, keep a buffer.

Example

Your VPS reboots mid-trade. Price spikes, equity hits the daily loss line while you’re offline: breach still counts. (If it’s a verified PropXP-side outage, you open a ticket with order IDs + timestamps + Platform journal and we’ll fix it.)

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