Frequently Asked
Questions

PropXP requires identity verification to keep accounts secure and to make sure rewards are sent to the correct person. This also helps us prevent misuse, duplicate profiles, and activity from restricted regions. The KYC process typically includes providing a valid government-issued ID and, in some cases, a simple proof of address. In certain situations, we may also request a quick selfie check to confirm that the documents belong to you. The process is straightforward and usually only takes a few minutes. Once verified, you’ll be able to fully access features such as requesting rewards.

Prop trading firms operate differently from traditional brokers because they do not hold client trading deposits or provide access to live financial markets in the same way a licensed broker does. Instead, traders work on simulated accounts and receive Rewards based on their performance according to the firm’s internal rules. Even though prop firms are not regulated as financial brokers, they must still follow general business, compliance, and anti-fraud standards within the jurisdictions they operate in. At PropXP, we maintain strict internal policies to ensure fair trading conditions, account security, and responsible verification procedures for all users.

You can view your past trades directly inside the MT5 platform. Open the Terminal window at the bottom of MT5 and click on the History tab. This section will show your closed trades, balance operations, and the overall performance of your account during the challenge period. You can also right-click inside the History tab to filter results by date or export the data if you need a copy for your own records. If anything in your history doesn’t look as expected, feel free to reach out to our support team and we’ll help you review it.

To open a trade on MT5, start by selecting the instrument you want to trade from the Market Watch panel. You can then right-click on the instrument and choose New Order, or simply press the New Order button at the top of the platform. A trade window will appear where you can choose your volume (lot size) and select whether you want to place a Buy or Sell order at the current market price. Once everything looks correct, click Buy or Sell to open the position. Your new trade will then appear in the Trade tab of the Terminal window, where you can monitor it in real time.

To place a pending order on MT5, open the New Order window by right-clicking the instrument in Market Watch or by clicking the New Order button at the top of the platform. In the order window, change the Order Type from Market Execution to Pending Order. You’ll then be able to choose the type of pending order you want to use, such as Buy Limit, Sell Limit, Buy Stop, or Sell Stop. After selecting the order type, enter your desired price level and lot size, and add optional Stop Loss or Take Profit levels if needed. Once everything is set, click Place, and the pending order will appear in your Trade tab until the market reaches your specified price.

To manage your favourite instruments in MT5, open the Market Watch panel and press Ctrl + U or right-click inside the panel and select Symbols. This will open the full list of available instruments. From here, you can expand each category and click the symbol name to add or remove it from your Market Watch list. When a symbol is active, it will appear in Market Watch and can be selected for charting or trading. If you don’t see a symbol you expect, you may need to enable it inside the Symbols window first. Once added, your chosen instruments will remain visible in Market Watch for quick access.

MT5 uses a fixed server time, and this time zone cannot be changed manually within the platform. Because of this, the times you see on your charts may not match your local time zone. The clock shown in the Market Watch panel will always reflect the server’s current time, which is used for all charts and trading activity. If you need to compare server time with your local time, you can use external indicators or simply check the difference between your local clock and the MT5 server clock. The server time is the same for all PropXP traders to ensure consistent trading conditions.

You can view full instrument details directly inside MT5. In the Market Watch panel, right-click on the instrument you want more information about and select Specification. This window will show you everything related to that symbol, including contract size, margin requirements, trading hours, spread type, stop levels, and other technical parameters. Reviewing this information is helpful before placing trades, especially if you want to understand how a specific symbol behaves on your PropXP challenge account. If something in the specifications seems unclear, feel free to contact our support team and we’ll gladly walk you through it.

To close a position in MT5, open the Terminal window and go to the Trade tab, where you’ll see all your active trades. To fully close a position, double-click the trade or right-click it and select Close Position, then confirm the action. If you want to close only part of the position, open the same close window and adjust the Volume field to the amount you want to close. Once the volume is set, click Close and MT5 will close that portion while leaving the rest of the trade open. If you’re unsure how partial closures work or want to confirm how it affects your challenge metrics, our support team is always here to help.

You can quickly check the spread of any instrument using the Market Watch panel in MT5. Make sure the instrument you want to check is visible, then look at the Bid and Ask prices shown next to it - the spread is the difference between these two values. If you prefer to see the spread visually on your chart, right-click the chart, choose Properties, and enable the Ask line, which helps you see the distance between the bid and ask prices. You can also hover your mouse over the symbol in Market Watch to view additional quote information. If the spread looks unusual or you’re unsure how to read it, feel free to reach out and we’ll help you understand it.

Card payments can fail for several reasons, and most of the time it’s due to restrictions or checks on the bank’s side. Common causes include insufficient funds, a bank security block, limits on online or international transactions, or a mismatch in payment details. In some cases, the issuing bank may simply decline the payment as a precaution if they don’t recognize PropXP as a usual merchant for you. We recommend checking with your bank to ensure your card is enabled for online and international purchases. If the issue continues, you can try another card or choose one of our alternative payment methods. Our support team is always available if you need help completing your purchase.

Crypto payments can sometimes take longer to confirm, especially if the network is busy or the transaction was sent with a lower fee. In most cases, the payment will clear once it receives the required number of confirmations on the blockchain. You can track the status of your transaction using the TXID (transaction hash) provided by your wallet or exchange. If the payment is still pending after a reasonable amount of time, please double-check that it was sent to the correct network and address. If everything looks correct but the confirmation is still delayed, feel free to share the TXID with our support team - we’ll review it on our end and help you move forward.

You can check the status of any payment directly from your PropXP dashboard. Once you’re logged in, go to your Billing or Orders section, where you will see each transaction listed along with its current status (such as pending, confirmed, or completed). For crypto payments, you can also track the transaction on the blockchain using the TXID from your wallet or exchange. This will show you how many confirmations it has received. If you notice a delay or if the status doesn’t update after a reasonable amount of time, feel free to contact our support team and we’ll review it for you.

No, it isn’t possible to switch your trading platform after the challenge has been created. At PropXP, all challenge accounts run on MT5 only, and once your account is generated, the platform cannot be changed or migrated. This ensures that all traders operate under the same conditions and that your challenge metrics remain accurate. If you selected MT5 by mistake or have questions about the platform, feel free to reach out to our support team and we’ll do our best to assist you.

If you overpaid for an evaluation, don’t worry — we can help. In most cases, an extra or duplicated payment can be identified and corrected by our team. Simply contact PropXP support and provide the transaction details so we can review it. Once confirmed, we will either refund the excess amount or apply it as a credit to your account, depending on what works best for you. If you used cryptocurrency, please include the TXID so we can verify the payment on the blockchain. Our team will walk you through the next steps and ensure the issue is resolved smoothly.

Prop firms like PropXP fund traders because it creates a mutually beneficial partnership. Instead of risking their own capital in traditional markets, skilled traders can trade on a simulated environment and earn Rewards based on their performance. When traders follow the rules and demonstrate consistent risk management, it helps the firm identify who can operate responsibly with larger allocations. This model allows PropXP to support talented traders with meaningful account sizes while maintaining a controlled, rule-based environment. In short, you bring the strategy and discipline, and we provide the structure and opportunity.

If you’re unable to open trades, it usually means one of a few conditions is blocking the order. First, check that the market for that instrument is currently open, as some assets have specific trading hours. Also confirm that you have enough available margin, since low equity or large lot sizes can prevent trades from executing. Make sure your MT5 account is fully connected to the correct server, shown in the bottom-right corner of MT5. If everything looks correct and you still can’t place orders, please reach out to our support team so we can check your challenge account status and help you get trading again.

Your MT5 server name is included in the credentials email you receive once your PropXP challenge account is created. You can also view it anytime inside your PropXP dashboard under the Credentials section for your challenge. When logging in to MT5, make sure to select the exact server name shown in your credentials, as choosing the wrong server will prevent the platform from connecting. If you’re unable to find the server information or it doesn’t appear in MT5, feel free to contact support and we’ll provide it again.

Weekend holding is only allowed if you have purchased the Weekend Add-On for your challenge. Without this add-on, all positions must be fully closed before the market closes on Friday. Any trades left open without the add-on will violate the challenge rules and may result in the account failing. This rule applies to all instruments, including FX, indices, commodities, and crypto. If you’re unsure whether your challenge includes the Weekend Add-On, you can check your dashboard or contact our support team.

No, hedging is not allowed at PropXP under any circumstances. This includes:

• Opening buy and sell positions on the same instrument inside the same account
• Opening offsetting positions on correlated instruments (for example, EURUSD vs. GBPUSD)
• Hedging exposure across multiple PropXP accounts at the same time

All trades placed on your challenge account must reflect your genuine market intent without offsetting or neutralizing risk through another position. Any form of hedging—whether direct or indirect—violates challenge rules and may result in the account failing. If you’re unsure whether a specific setup might be considered hedging, please reach out to our support team before placing the trades.

High-frequency trading (HFT) is not allowed at PropXP. HFT strategies typically involve extremely rapid order execution, high order volume, or attempts to benefit from latency or micro-price movements. These approaches do not align with our evaluation standards and can create unfair or unstable trading conditions. All trading should be performed at a normal execution pace without attempting to automate ultra-fast entries or exploit server behavior. If you are unsure whether your strategy falls under HFT, please contact our support team before using it.

Yes, you are allowed to use a VPN or VPS when trading with PropXP, and many traders choose these options for better stability or privacy. The main requirement is that you must not connect from, or appear to connect from, a restricted country, even when using a VPN. Your connection must always reflect a region that is permitted under PropXP’s eligibility rules.

In addition, VPN or VPS usage must be tied to your own independent trading activity. You cannot use these tools to support group trading, coordinated strategies, or any setup that mirrors or synchronizes trades across multiple accounts. As long as you trade independently and connect from an allowed location, using a VPN or VPS is perfectly fine.

Yes, scalping is allowed at PropXP. You are free to open and close trades quickly as part of your strategy, as long as all actions comply with the challenge rules, including drawdown limits and weekend restrictions. The key difference is that scalping involves normal-speed manual trading, while high-frequency trading (HFT) does not. If your style involves rapid trades but still reflects genuine manual decision-making, it is permitted. If you're unsure whether a strategy might appear automated or too fast, feel free to ask our support team.

PropXP does not allow the use of any automated trading systems, bots, or Expert Advisors (EAs). All trading must be executed manually by the trader to ensure fair and transparent evaluation conditions. Automated systems can generate activity that does not reflect genuine decision-making or may create patterns inconsistent with PropXP’s trading standards. If we detect EA usage or any form of automation, the challenge may be flagged or failed. If you’re unsure whether a tool or script is considered automation, please reach out to our team before using it.

You may:

• Copy trades between your own PropXP accounts, and
• Copy trades from your own external personal trading account to your PropXP account, provided that you are the sole owner and operator of all connected accounts.

You may not:

• Copy trades from accounts owned by other traders
• Connect third-party accounts to your copy trader
• Use shared signal services, group trading setups, or coordinated trading strategies

Copying trades from other people’s accounts or shared systems can create patterns similar to group trading or automated signal distribution, which is strictly prohibited under PropXP’s trading rules.

As long as copy trading is limited to your own PropXP accounts or your own external personal account, it is permitted. If you are unsure whether your copy-trading setup complies with these rules, we strongly recommend contacting our support team for clarification before trading.

News trading is allowed during the Challenge, and you may open or close trades freely around scheduled economic events.

Once you become funded, stricter rules apply. On funded accounts, you are not allowed to open or close any positions within 5 minutes before or 10 minutes after a red-impact news event. Red news events can be identified using sources such as ForexFactory, where they are marked as high-impact releases.

If you want to hold an existing position through a red news event on a funded account, you must have the News Add-On. Without this add-on, all trades must be closed before the restricted time window begins.

If a trader violates this funded news rule, the performance reward split for that account will be permanently reduced to 40%, regardless of the trader’s previous split (for example, 80%, 90%, or 95%).

This reduction stays in place for all future rewards linked to that specific funded account.

If you have questions about how this rule applies to your trading style or a specific event, our support team is always here to help.

PropXP provides access to a wide range of instruments on MT5 so you can trade the markets you’re most comfortable with. This includes major and minor forex pairs, popular indices, key commodities like gold and oil, and a selection of cryptocurrencies. The exact list of available symbols may vary slightly depending on your challenge setup, but you can view everything directly in the Market Watch panel in MT5. If you don’t see an instrument you expect, you can enable it under Symbols, or reach out to our support team and we’ll confirm its availability for your account.

Yes, you are allowed to use Martingale-style strategies or other methods that increase position size after losses. However, these approaches carry a much higher risk and can quickly lead to a violation of PropXP’s drawdown rules if the market moves against you. Even though the strategy itself isn’t restricted, you must still remain within all daily and overall drawdown limits at all times. If a risk-doubling method causes your exposure to grow too aggressively, your account may fail due to rule violations rather than the strategy itself. For this reason, we recommend using these approaches with caution and keeping a close eye on your risk.

You can view live spreads directly inside the Market Watch panel in MT5. The Bid and Ask prices update in real time, which gives you the most accurate view of current market conditions. For commission details, you can check the instrument specifications by right-clicking an asset in Market Watch and selecting Specification. This window shows important information such as contract size, trading hours, margin requirements, and any commission that applies to that instrument.

If you’re ever unsure about the cost structure for a specific asset or something in the specifications doesn’t look clear, feel free to reach out to our support team and we’ll happily explain it.

PropXP offers different leverage levels depending on the asset class you trade. For Challenge accounts, the leverage is set as follows:

• FX: 1:100
• Metals: 1:25
• Indices: 1:25
• Cryptos: 1:2
• Stocks: 1:10

Once a trader becomes funded, the leverage on FX adjusts to 1:50, while the other asset classes remain the same. You can always review the exact leverage for each instrument directly in MT5 by right-clicking on the symbol and selecting Specification. If you’re unsure about how leverage affects your trading or margin requirements, feel free to contact our support team for guidance.

A trade may appear profitable on the chart but close at a different result for several normal reasons. The most common factor is the spread, since the chart shows mid-prices while your trade opens and closes at the Bid or Ask price. In fast-moving markets, slippage can also occur, causing your order to fill at the next available price. If you used a Stop Loss or Take Profit, the execution price may differ slightly during high volatility, especially around news releases. These factors are part of normal market behavior on MT5. If something still doesn’t look right after reviewing the trade details, feel free to contact our support team and we’ll be happy to look into it with you.

Group trading is not allowed at PropXP. This includes any form of coordinated or synchronized trading between multiple traders or accounts. You may not intentionally mirror trades, follow shared trade signals that create identical patterns, or use tools that copy or replicate orders across multiple users. Trading must reflect your own independent decisions at all times.

This rule applies whether the coordination happens manually, through a shared strategy, or through automated methods. If group trading or patterned activity is detected, the challenge may be flagged or failed to maintain fairness for all traders. If you’re unsure whether a strategy or setup may fall under group trading, please reach out to our support team before using it.

Your trading account is usually created within a few minutes after your payment is successfully processed. Once the setup is complete, you’ll receive an email with your MT5 login details, and the account will also appear in your PropXP dashboard under My Challenges. In rare cases, a short delay can happen due to payment verification or high system load, but it’s typically resolved quickly. If you don’t see your account or haven’t received your credentials after a reasonable amount of time, please reach out to our support team and we’ll make sure everything is activated for you.

PropXP has a 30-day inactivity rule for all challenge accounts. If no trades are placed for 30 consecutive days, the challenge will be marked as inactive and the account will be terminated. To keep your challenge active, you only need to place at least one trade within each 30-day period, even if it’s a small position. This rule ensures that traders remain engaged and that accounts do not sit unused for long periods.

If your account becomes inactive and is closed for this reason, there will be no refund for the challenge. If you believe the inactivity status was applied in error, please contact our support team and we’ll be happy to review it with you.

PropXP evaluates your progress based on whether you meet the core trading objectives of the challenge while following all rules consistently. To move forward, you must reach the required profit target, stay within the daily and overall drawdown limits, and avoid any rule violations such as news restrictions (for funded traders), hedging, automation, or weekend holding without the proper add-on. We also check that your trading activity is genuine, independent, and compliant with our platform conditions.

As long as you meet these objectives and respect all trading rules throughout the challenge, you will be eligible to advance to the next stage or become funded. If anything is unclear about your account’s status, our support team is always available to help review your progress.

PropXP uses two main risk limits in every challenge: an overall (static) drawdown and a daily drawdown.

• Overall Drawdown (Static): The overall drawdown is static, meaning it is always calculated from your initial account balance, not from your highest equity. For example, on a $100,000 challenge with a 10% static drawdown, your equity must never fall below $90,000 at any time. This includes both closed trades and open positions. If your equity drops below this level at any point, the challenge fails.
• Daily Drawdown (5% on Equity): The daily drawdown limit is 5%, calculated from your equity at midnight (server time) at the start of each trading day. From that point until the next midnight, your equity cannot fall more than 5% below the starting value. This calculation also includes open trades. If your equity moves more than 5% below the day’s starting equity, the daily drawdown rule is breached and the challenge fails.

You can monitor all drawdown levels, equity metrics, and your overall challenge progress directly from your PropXP trading dashboard. The dashboard updates in real time and shows exactly where you stand in your challenge phase, making it easy to stay within your limits and track your performance.

If you ever need help understanding your numbers or how close you are to a limit, our support team is always here to assist you.

You can track your progress toward the performance target directly inside your PropXP trading dashboard. The dashboard updates in real time and shows your current equity, your remaining target, your closed performance, and how much further you need to go in order to complete the challenge. All key metrics - including your drawdown limits, daily equity levels, and overall challenge status - are displayed clearly so you always know exactly where you stand.

If anything in the dashboard seems unclear or you want help interpreting your numbers, our support team is always available to guide you.

PropXP allows a refund of your challenge fee once you reach your second performance reward. This means you must complete the challenge, become funded, receive your first reward, and then qualify for your second reward cycle. Once you reach that point, you may request the refund of your original challenge fee.

Refunds are not available earlier than this - including at the time of your first reward. They are also not provided for challenges that fail due to rule violations, inactivity, or trader cancellation.

If you need help checking your current reward status or want to confirm your eligibility, our support team is always here to assist.

During the Challenge, your daily gain cannot exceed 40% of your performance target.

Example:

If your target on a 100K two-phase challenge is $10,000, then your maximum allowed daily gain is $4,000.

This rule applies regardless of whether you are in profit or drawdown.

Even if you are down $5,000, the 40% limit is still based on the original target — not your current equity or distance from breakeven.

If you exceed the Max Daily Gain during the Challenge, your account does not fail.

Instead:

• Your performance target increases
• You must continue trading until you reach the new, higher target

The Challenge does not reset — it simply becomes longer. You remain fully eligible to pass as long as you stay within drawdown limits and other rules.

For funded traders, the same 40% limit applies — but it is based on the Reward amount you plan to request, not on a target.

If your daily performance exceeds the limit:

• Your required performance toward your Reward request increases
• You must continue trading until your numbers align

You remain eligible to request a Reward once the requirement is met.

This ensures that Reward requests are not based on a single oversized trading day.

To manage your trading more smoothly:

• Spread performance across several days instead of relying on one large day
• Monitor your equity and performance in real time using your PropXP dashboard
• Plan position sizes carefully to avoid unexpected spikes in daily gains
• Avoid oversized trades after wins or losses, which can easily push you over the limit

Your PropXP dashboard shows your performance, drawdown limits, and progress in real time, helping you stay within all rules.

If you ever need help understanding your metrics or limits, our support team is always here to assist.

If you want to start your challenge over, you can reset it directly from your PropXP dashboard. A reset creates a fresh challenge account with your original account size and rules, allowing you to begin again from the start. Please note that this reset applies only to the challenge itself — your MT5 login credentials cannot be changed or reset, as MT5 accounts are generated once and remain fixed.

To reset your challenge:

• Log in to your PropXP dashboard
• Go to My Challenges
• Select the challenge you want to reset
• Choose the Reset option and confirm your request

Once the reset is processed, your new challenge account will appear in your dashboard with updated credentials. If you don’t see the reset option or need help with the process, feel free to reach out to our support team and we’ll handle it for you.

If you would like to move to a larger challenge account size, you are welcome to do so at any time -but upgrades are handled by simply purchasing a new challenge with the bigger account size you prefer. Existing challenges cannot be converted or expanded into a larger account once they have already been created.

Upgrading works like this:

1. Log in to your PropXP dashboard
2. Choose the larger challenge size you want (for example, moving from 50K → 100K or 100K → 200K)
3. Complete the purchase
4. Your new challenge account will appear in your dashboard with fresh credentials

Each challenge is treated as its own evaluation, and upgrading means starting a new, separate challenge - your previous challenge will remain active until you finish it or choose to stop trading it.

If you’re unsure which account size is best for your goals or you need help setting up the upgrade, our support team is always available.

PropXP offers several optional add-ons that you can include when purchasing your Challenge. These add-ons give you more flexibility in how you trade and how your funded account will operate. The available add-ons are displayed during checkout, and additional options may be introduced over time as we expand our offering. You can also select bundled add-ons at a reduced price if you want multiple features.

Here are the main add-ons:

• Weekend Add-On Allows you to hold positions over the weekend during the Challenge or when funded. Without this add-on, all trades must be closed before the market closes on Friday.
• News Add-On Allows you to hold trades through high-impact (red) news events when funded. Without this add-on, funded traders must close positions 5 minutes before and cannot open or close positions until 5 minutes after a red news event.
• Performance Split Add-On Increases your performance reward split, with the highest available tier offering up to 95%. This allows you to keep a larger share of your earned performance once funded.

Additional add-ons may be added in the future, and the checkout page will always show the latest options available for your specific Challenge type.

If you’re unsure which add-ons best fit your trading style, feel free to contact our support team - we’re happy to help you choose.

PropXP expects all traders to approach the evaluation responsibly, and we have rules in place to prevent gambling or excessively high-risk behavior. While we do not impose a fixed maximum lot size, your trading must remain within reasonable risk parameters based on your account size, leverage, and margin requirements. Any trading activity that appears reckless, intentionally abusive, or structured in a way that resembles gambling will not be tolerated and may result in the challenge being closed.

Traders are expected to manage their exposure carefully, respect drawdown limits, and use position sizes that reflect a realistic trading strategy. Margin usage, spread behavior, and instrument specifications follow standard MT5 conditions, and you should always ensure you have sufficient margin to support your positions.

More detailed information about instrument specifications, lot size behavior, spreads, and margin requirements will be listed in this section as we continue to expand our documentation. If you have questions about appropriate lot sizing or margin usage for your challenge, our support team is always here to help guide you.

Your evaluation account is usually created within a few minutes after your payment is completed. If you haven’t received your MT5 credentials or the account isn’t showing inside your PropXP dashboard, first double-check that the payment went through successfully. Then check your spam or promotions folder in case the email was filtered.

If the account still hasn’t arrived after a reasonable amount of time, please contact our support team. We can quickly verify your order, confirm the payment status, and manually generate or resend your challenge information if needed.

If you’re missing emails such as challenge credentials, confirmations, or notifications, the first step is to check your spam, junk, or promotions folders. Some email providers filter automated messages by mistake. Also make sure you entered the correct email address in your PropXP profile.

If everything looks correct and you still aren’t receiving emails, please reach out to our support team. We can confirm whether messages were delivered on our end and resend anything you’re missing. In some cases, adding our email address to your contacts or safe-sender list can help prevent future filtering.

If a discount code isn’t being accepted at checkout, verify that the code hasn’t expired and that it applies to the challenge size or product you’re trying to purchase. Some codes only work for specific account sizes, bundles, or promotional periods. Make sure you enter the code exactly as provided - including any capital letters or symbols.

If the code still doesn’t work, feel free to contact our support team before completing your purchase. Share the code you are trying to use, and we’ll check its validity and help apply it if it’s eligible.

Yes, PropXP occasionally provides promotional codes during special events, seasonal offers, or limited-time campaigns. These codes may offer discounts, bundled add-on pricing, or other benefits. When available, you can typically find them on our official social media channels, newsletters, or directly on the PropXP website.

Yes, PropXP occasionally provides promotional codes during special events, seasonal offers, or limited-time campaigns. These codes may offer discounts, bundled add-on pricing, or other benefits. When available, you can typically find them on our official social media channels, newsletters, or directly on the PropXP website.

At this time, PropXP does not offer a scaling plan, but traders can still access a significant amount of trading capital. You can be funded with up to $400,000, and you may also hold active challenges totaling up to $400,000 at the same time.

These amounts can be divided across different challenge sizes if you prefer - for example, multiple 50K or 100K accounts, or a single 400K challenge. The same flexibility applies once you are funded: you can operate up to $400,000 in funded accounts across different account sizes.

As we continue to grow, additional scaling options may become available, and any updates will be shared through the PropXP platform and announcements.

Once you successfully complete your PropXP challenge and meet all trading objectives without violating any rules, the next step is straightforward. Our team will review your account to confirm that everything has been completed correctly. After verification, you’ll be upgraded to a funded account, where you can begin earning performance rewards based on your trading results.

You’ll receive an email with your funded account credentials, and the new account will appear inside your PropXP dashboard. From there, you can start trading under the funded account rules and work toward your first performance reward request.

If you have any questions during the transition or want help understanding the funded rules, our support team is always here to assist.

Yes. Before you begin trading on a funded account, you will be asked to review and accept a funded trader agreement. This agreement outlines the rules, expectations, performance reward structure, add-on permissions, and the conditions under which the funded account operates.

You can accept the agreement directly inside your PropXP dashboard. Once it’s signed, your funded account credentials will be activated and you can start trading right away.

If you have any questions about the agreement or want clarification on specific points, our support team will be happy to walk you through it before you begin trading.

At PropXP, traders become eligible to receive their challenge fee back once they reach their second performance reward. This means you must first complete the challenge, become funded, receive your first reward, and then reach the point where you can request your second reward. At that stage, you may request the refund of your original challenge fee.

Refunds are not provided when receiving the first performance reward, and they are not available for challenges that fail due to rule violations, inactivity, or if a trader chooses not to continue.

If you're unsure about your refund eligibility or want to confirm your reward status, our support team is always happy to help.

At this time, PropXP does not offer a formal scaling plan. While some prop firms increase account size based on performance milestones, PropXP’s funded accounts currently remain at their original allocated size.

However, traders can still grow their overall trading capacity by operating multiple funded accounts, up to a combined maximum of $400,000. You may also continue taking new challenges if you wish to work toward additional funded accounts in the future.

As PropXP grows, new scaling features or expansion programs may be introduced, and any updates will be announced on the platform and through official communication channels. If you have questions about managing multiple funded accounts or planning your growth path, our support team is always here to help.

Funded traders at PropXP can request rewards every two weeks, starting after their first reward cycle is completed. Your very first reward is available on demand, as soon as you meet the trading requirements and decide to request it. After that first one, all future reward requests follow a bi-weekly schedule.

To request a reward, you must:

• Stay within all trading rules, including drawdown limits, the Max Daily Gain Rule, and news/weekend restrictions (unless you have the required add-ons).
• Ensure your performance is sufficient for the amount you want to request.
• Have no unresolved rule violations on your funded account.
• Meet any add-on requirements that affect funded trading (for example, News Add-On or Weekend Add-On, if applicable).

When you submit a reward request, PropXP typically processes it within 1–2 business days.

If you ever need help understanding when you're eligible or how much you can request, your PropXP dashboard displays all relevant performance metrics, and our support team is always here to assist.

Yes. Funded accounts at PropXP follow the same general margin principles as the Challenge accounts, but with one key difference: the leverage on FX is reduced to 1:50 once you become funded. All other asset classes keep the same leverage as during the Challenge. This adjustment helps maintain responsible exposure while still allowing flexibility in your trading.

You are expected to manage your margin usage carefully and avoid behavior that could be considered reckless or gambling-focused. Extremely oversized positions, excessive margin consumption, or trading patterns that show unrealistic risk-taking may lead to the account being reviewed or closed. Trading at PropXP should always reflect controlled, intentional decision-making.

All margin details, leverage levels, and instrument specifications can be checked directly in MT5 by right-clicking an instrument and selecting Specification. If anything looks unclear or you want help understanding how margin applies to your funded account, our support team is always here to assist.

Once you meet the requirements for a Reward request, you can submit it directly from your PropXP dashboard. Your dashboard will show when you are eligible, how much performance you can request, and whether all trading conditions have been met.

To request your Reward:

1. Log in to your PropXP dashboard
2. Go to your Funded Account
3. Select Request Reward
4. Enter the amount you wish to request
5. Confirm your submission

Before submitting, make sure you’ve respected all funded rules, including the Max Daily Gain Rule, news and weekend restrictions (unless you have the required add-ons), and all drawdown limits. Once your request is sent, PropXP typically processes Rewards within 1–2 business days.

If something doesn’t look right or you’re unsure whether you’re eligible yet, just reach out to our support team—we’re always here to guide you.

No - once you submit a Reward request, you must stop trading immediately until the request has been fully processed. After you click Request Reward, you need to wait until you:

1. Receive the confirmation email, and
2. Receive the Reward

PropXP typically processes Rewards very quickly — usually within one business day. However, if you continue trading after submitting the request and before receiving confirmation, you may lose eligibility for that Reward, and the request may be cancelled or rejected.

To avoid any issues, always wait for the confirmation before placing new trades.

If you’re unsure whether your Reward has been processed or you want to check your status, feel free to contact our support team anytime.

The PropXP Affiliate Program rewards partners based on the total gross sales they generate, using a four-tier commission structure. As your cumulative referred sales grow, your commission percentage increases automatically. The commission rate applies to every new sale, and you can track your tier progress inside your affiliate dashboard.

Commission Tiers (Based on Total Gross Sales Generated)

• $0–24,999 → 7% on first sale / 5% on recurring
• $25,000–99,999 → 10% on first sale / 6% on recurring
• $100,000–199,000 → 12% on first sale / 8% on recurring
• $200,000+ → 15% on first sale / 12% on recurring

Minimum payout: $50

Attribution Logic (How Commission Is Assigned)

PropXP uses a simple and transparent attribution system:

1. Coupon Code = Top Priority Whoever’s coupon code is used at checkout receives the commission, even if the trader originally clicked on another affiliate’s link.
2. If No Coupon Is Used → Last Click Wins The last affiliate link a trader clicked before purchasing receives the commission.
3. If No Coupon + No Referral Link → No Commission The sale is considered organic.

Summary of Commission Logic

• Did the trader use a coupon code? → Yes → Commission goes to the coupon owner (always). → No → Check who had the last referral link click.

This structure ensures a fair and transparent system while giving affiliates flexibility to promote PropXP using either referral links or coupon codes.

PropXP is always open to partnering with motivated individuals and organizations from around the world. Whether you’re a trading influencer, run your own academy, want to collaborate as a country manager or BDM, or simply believe you can bring value to the PropXP ecosystem, we’d love to hear from you.

You can reach out to us through:

• Our official website
• Any of our social media channels
• Our support team, who will forward your inquiry to the right department

We also have a dedicated Affiliate & Partnership page, where you can learn more about the opportunities we offer and submit a form to get in touch with our team directly.

No matter your background or idea, feel free to contact us - we are always open to new collaborations.

PropXP runs periodic trading competitions where traders can compete for prizes, discounts, or special rewards. These events may include leaderboard-style challenges, themed monthly competitions, or limited-time trading contests. Each competition will have its own rules, eligibility requirements, and prize structure.

Participation is simple:

Whenever a competition is active, you’ll find all the details - including how to join - on the PropXP website, inside your dashboard, or through our official announcements and social media channels. Some competitions may require a Challenge purchase, while others may be open to all registered users.

If you’re interested in taking part, just follow the instructions provided for the specific event. And if you ever have questions about the rules or how to register, our support team is always here to help.