Data & privacy basics (GDPR-friendly summary + where to read more)
TL;DR PropXP acts as a data controller, collects only what it needs to run
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Account security: protecting credentials & what support will never ask for
TL;DR Your PropXP portal login and trading platform credentials are yours to protect. Support
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What is the max allocation in PropXP?
TL;DR Max allocation is $400,000 in active Challenges, and $400,000 combined across Instant Funding
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What payment methods are available?
TL;DR You can pay with: All major credit/debit cards Apple Pay / Google Pay
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Can I reset, retry, or restart a failed account?
TL;DR No, at the moment, it’s not possible to reset in-progress or breached challenge
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Inactivity: what happens if I don’t trade for 30 days
TL;DR If you go 30 days without placing a trade, your account can be
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Multiple accounts: Can I have more than one?
TL;DR Yes, multiple accounts are allowed, but don’t use them to hedge/offset each other,
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Refund policy: when refunds are/aren’t possible
TL;DR Challenge fees are not refundable just because you didn’t pass, but PropXP does
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VPN / VM / shared IP / unusual login behavior: what gets flagged
TL;DR VPN/VPS is allowed, but the moment your setup makes it look like account
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Appeals process: what evidence do you accept?
TL;DR We’ll review genuine issues, but you need evidence. Send a clear ticket with
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