Contact Us - PropXP

Support helps you interpret reality, not rewrite it.
Please read the rules, the terms and conditions, and the FAQs carefully.

Try this before you write

Most “urgent” issues are solved in 30 seconds… with the right link.

If it’s a platform outage or pricing feed weirdness, check for announcements in Discord first (saves everyone’s time).

Go To Discord

Help us help you. Pick the right reason and we’ll route it to the right brain.

Here is what will happen. Be patient, we will get you sorted out.

You’ll receive a confirmation email with a ticket ID.

If we need more info, we’ll ask for it all at once (in a list), not in five separate replies.

Picking the wrong category can slow things down (we’re fast, not wizards).

We will never ask for your password.

Don’t post private account details in public channels (including Discord and social media).

If sending screenshots, avoid exposing personal documents unless it’s a KYC ticket.

If it’s a formal complaint or a report of alleged illegal activity, use the dedicated channel so it’s handled properly.

Note: Anything that is not relevant to legal compliance that is sent to this email will be ignored. [email protected]